Solutions & Services

Contact Center as a Service (CCaaS)

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A powerful and feature-rich platform that will provide you customer experience solutions, including omnichannel contact center and intelligent process automation services

  • The cloud-based platform is built around advanced routing and management of omnichannel customer interactions with all customer data available in a unified agent desktop

  • Provides cross-channel visibility for reporting and analytics

  • Support for the full range of customer interactions channels, such as voice, email, social, mobile, web, bots, messaging apps, mobile apps, voice apps, and future platforms

  •  Automates common tasks, workflows and customer processes—using business rules and artificial intelligence—to improve agent efficiency and value, and the overall customer experience